FAQs

We hope this section will help to answer many of your questions. However, if you still need more information or just want to say HI, please contact us.

General
Why should I work with StageOne??

We are driven to deliver custom performance apparel that is highly functional, durable and comfortable. With over twenty-five years of experience designing and producing custom apparel for teams and clubs throughout Europe, the U.S. and Canada, you can count on us to deliver a superior product, boasting advanced technologies and unparalleled WorldTour caliber design.

OK, I am ready! What's next??

The first step is to complete the Getting Started form, we will then be in contact with you to schedule a design consultation and discuss your order requirements. You can learn more about the ordering process here.

How should I wash my custom apparel??

To maintain the integrity and color of the fabrics, machine wash clothing on delicate in cold water using mild soap. Do not use fabric softeners. Close all zippers before washing. Line dry only. Do not use bleach or twist, wring, heat, dry clean or iron.

Do you have Size Charts??

Yes, our size charts are located here.

Do you have Fit Kits available??

Yes. Once an order is in progress and the initial deposit has been received, we can provide a fit kit for the articles in your order assuming the articles are in stock. Kits may be ordered in a full size range or sizes you are interested in. A credit card deposit is required. This deposit is in addition to the deposit for your order. Upon return the fit kit deposit amount will be released.

What's the difference between Pro Aero, Race and Classic??

Our Pro Aero collection offers body sculpted performance designs, multiple advanced aero and UPF fabrics and key features developed specifically for the professional racer or hard core enthusiast.

Our Race collection is feature rich and has been developed to be a perfect balance between our Pro Aero and Classic collections.  Race products offer a few of the Pro Aero series features but with a slightly more relaxed fit.  Designed and ideal for the racer or recreational enthusiast that wishes technical features and an anatomic fit, but not with the tight body sculpting of the Pro Aero.

Designed for every cyclist, the Classic collection provides a balance of comfort, performance and function fused with excellent quality, traditional design and slightly more generous size patterns than the Pro Aero and Race collections.

You can learn a bit more on our Products page.

I don't see prices, can you give me more information??

We offer distinct collections with very competitive prices to accommodate every club, team or individual.  Price points vary based on garments selected and quantities.  Please fill out the Getting Started form to give us a better idea of your requirements and a representative will be in contact.

Do you sponsor clubs, teams or individuals??

Yes. We offer a variety of sponsorship opportunities to individuals, teams, clubs and charities that are actively engaged in their respective cycling and triathlon communities and on social media.

If you think that you or your organization may be a good fit, please use the Getting Started form to explain why we should give you the nod. Sponsorship opportunities are available year round.

Also, we invite you to take a few minutes to read this article, by James Huang, which very much aligns with our idea of sponsorship.

Ordering
What are your minimum order quantities??

Eight (8) pieces of one garment/accessory item is the minimum to place a custom order.  You may, however, order a mix of sizes within that item.  We have lower quantity options available at an upcharge if your order does not reach our standard minimums.

Am I able to order both Men’s and Women’s items to reach the minimum??

No.  The minimums of eight items per garment are gender specific.  These garments are on separate templates therefore we need to have the minimums of eight per garment/gender for all new orders.

What are the minimums on re-orders??

There is a 4 piece minimum per article on re-orders.  We do not charge any fees to reopen a team store to allow for re-orders and original prices apply if the re-order is placed within the same calendar year.  Any re-order under $500 is subject to a $50 processing fee assuming there is no changes in artwork.

What is the deposit fee to get my order started??

A $500 deposit is required before we can begin work on any order. This deposit includes complete design and team store development (if applicable). The deposit can be applied to your order on final approval. A bulk order requires a 50% deposit on your initial order.

Can I add items to an order that has already been placed??

No. Once an order is in production changes can no longer be made. You may make changes on your next order or place a re-order.

When does my delivery timeline start with my order??

Once initial artwork has been finalized and approved, we manufacture a full size sample proof at no charge for final review.  This additional benefit allows you to review (and ride!) your new custom design.  This also allows you to make any minor final adjustments to colors, logo placement, etc prior to full production.  This process takes approximately 3 weeks and is completed in tandem with your team store or bulk order placement.  Once the full size sample is approved, your order will be sent to production and the delivery timeline starts.  Shortly after your order is in production you will receive a delivery schedule.

What forms of payment do you accept??

We accept Master Card, Visa, Discover, American Express, PayPal and business or personal checks.

Art/Design
In what type of format do I need to submit my logos??

Vector graphics in .EPS or .AI format are accepted. If you have an image file such as a PNG or TIFF it must be high resolution (300+ dpi). If graphics or logos cannot be submitted, our designers can create logos or applicable graphics for your needs at an hourly standard rate.

I have a design in mind and have skills, can you provide templates??

Yes. Although when working with StageOne, you get the best in the cycling design business, templates can be supplied upon request for the articles you would like to order. We will still require our design team to review and transfer your work to our internal system.

Do you charge for design??

Standard orders incur a 2 hour artwork charge at a rate of $50/hr ($100). There are no other additional design charges on standard full custom orders regardless of the number of articles.

We offer additional branding and design services with our PRO Treatment program.

Do I have to have the S1 logo on my garments??

Yes.  Our logo standards specify required locations on tops to include the upper chest and a back pocket.  Bottoms require logo placement on the hips.

Can I work directly with your design team??

Yes, as a StageOne customer you deserve the best and we deliver.  You can work directly with our creative team during the initial design consultation and throughout the design process through approval.

I am not sure what I want in my design, help me!?

This is where we shine.  At StageOne, our design team is led by one of the best in the industry, Joe Yule (Cannondale-Garmin, SpiderTech and more).  Provide us with as much information as possible, including but not limited to design style/elements, pictures, and primary colors and we will do the rest.